Shipping & returns
How long does shipping take?
Shipping generally takes 9 to 13 business days.
Please note that an additional 24 to 48 hours are needed to process the order before it is shipped (preparation, packaging, etc.).
You’ll receive a tracking number as soon as the package is shipped.
Do you offer international shipping?
Yes! We ship our products worldwide with reliable and secure delivery options.
Can you tell me more about your shipping process?
Our delivery times range from 9 to 13 business days, excluding order processing time (24 to 48 hours). Depending on your location, shipping may sometimes take a bit longer.
How can I track my order?
We will send you a tracking number to your email once your package has been shipped. Please track your order using the website: 17track.net.
Will I have to pay customs fees?
In most cases, you will not incur any customs fees. However, customs fees are beyond our control and depend on the local government. If your order is subject to customs fees, you will be responsible for paying them.
What if my package is delayed?
If your order exceeds the estimated delivery time, we recommend checking its tracking status. If there is an issue, please contact us via WhatsApp or our customer support.
What payment methods are accepted?
We accept payments by credit card (Visa, MasterCard, American Express), PayPal, and other secure options. Installment payments may be available depending on your country.
Other information
How can I collaborate with your brand as an influencer?
We are looking for influencers passionate about representing our brand! If you're interested in a partnership, contact us directly on WhatsApp to discuss opportunities.
What types of collaborations do you offer?
We offer various collaborations, such as:
Free product shipments for reviews and feedback
Personalized promo codes for your audience sales through an affiliate program
Exclusive collaborations and sponsored campaigns
Do you offer discounts or promotions?
Yes! Sign up for our newsletter to receive offers, discounts, and exclusive previews of our new products. Need further assistance? Contact us now! 😊
About Nocta Outlet
Yes, all our products come from ** Nocta Outlet **, a variation of the Nocta brand. They are designed with high quality ** ** materials, guaranteeing ** performance and durability similar to official ** nightwear products.