Frequently Asked Questions
FAQ
Are your products authentic?
Our products are high quality replicas, crafted with the same materials and finishes as the originals. The look and feel are identical, but at a much more affordable price.
What if my size doesn’t fit?
No worries! You can request an exchange within 14 days of receiving your order, as long as the product hasn’t been worn and is returned in its original packaging.
Can I return or exchange an item?
Yes, you have 15 days after receiving your order to request a refund and 14 days for an exchange or store credit (conditions apply).
How long does delivery take?
Our delivery times range between 5 and 7 business days, excluding order processing times (24 to 48 hours). Depending on your location, delivery may sometimes take a little longer.
Do you ship internationally?
Yes! We ship our products worldwide with reliable and secure delivery options.
Could you provide more details about your delivery process?
Our delivery times range between 5 and 7 business days, excluding order processing times (24 to 48 hours). Depending on your location, delivery may sometimes take a little longer.
How do I follow up on my order?
We’ll send you a tracking number by email once your parcel has been shipped. Please track your order using the website: 17track.net
Which payment methods are accepted?
We accept payments by secure credit card, Apple Pay, and Google Pay. Your transactions are protected by high level encryption.
Do you offer customer support?
Yes, if you have any questions about your order or anything else, please contact us on WhatsApp: +44741399832.
Are you on social media?
Yes, we’re on social media! Find us on TikTok by clicking here or @Noctaoutlets to check out our latest drops and see our products in video.
Get answers to the most common questions from our customers.
Other information
How can I collaborate with your brand as an influencer?
We’re looking for passionate influencers to represent our brand! If you’re interested in a partnership, contact us directly on WhatsApp to discuss opportunities.
What types of collaborations do you offer?
We offer different types of collaborations, such as:
Free product send outs for testing and reviews
Personalised promo codes for your audience sales through an affiliate program
Exclusive collaborations and sponsored campaigns
Do you offer discounts or promotions?
Yes! Sign up to our newsletter to receive offers, discounts, and exclusive sneak peeks of our new products. Need more help? Contact us now! 😊
About Nocta Outlet
Yes, all our products come from Nocta Outlet, a variation of the Nocta brand. They are crafted with high quality materials, ensuring performance and durability similar to official Nocta products.
"High quality products for anyone looking for the latest trends. Customer service was very understanding when I entered the wrong address and helped me change it. Thank you!"
Sofia R. Sydney, Australia.